OUR GUARANTEE
Celticgiftshop.com is pleased to offer you a 30
day money back guarantee if you are not fully satisfied
with our products (subject to certain conditions contained
in this returns policy). You have 30 days from date
of shipment of your item to return your purchase. Celticgiftshop.com
must be notified by e-mail of your intention to return your
purchase within 10 days of shipment.
HOW TO RETURN YOUR PURCHASE
All returns queries are dealt with by e-mail. Contact returns@celticgiftshop.com
for further instructions. You will be e-mailed a return merchandise
authorisation number RMA number within 3
working days.
PACKING YOUR RETURN
Pack your return carefully in the original boxing. Include
all original paperwork and documents. Send the package by
Priority Registered Mail
(not FedEx) to the address given with the RMA number.
Mark your RMA number clearly on the outside.
Mark clearly on the outside that this is an item
originally exported from Ireland and now being returned.
Request a return receipt to confirm that we have received
your item
REFUNDS
Once we receive your return we will notify you by e-mail.
Your return will be inspected and a FULL refund
(LESS shipping and handling charges if applicable)
will be processed within 7-14 working days of receiving your
return.
Note: Shipping charges will be deducted from
the refund even if the FREE Shipping option was included in
the original order.
ALL REFUNDS ARE ISSUED TO THE CREDIT
CARD ACCOUNT OF THE ORIGINAL PURCHASE
EXCHANGES
Exchange of items
are handled in the same way as returns. We
are happy to re-size/exchange your ring if it does not fit.
RETURNS / EXCHANGES / RE-SIZING TERMS
AND CONDITIONS
Celticgiftshop.com WILL REFUND THE FULL ORIGINAL
PURCHASE PRICE INCLUDING ORIGINAL SHIPPING COSTS IF THE RETURN
IS AS A RESULT OF A Celticgiftshop.com ERROR.
Celticgiftshop.com is NOT responsible for
any loss or damage of your return. Any non-insured, items
showing wear and tear, damage or re-sizing will not be accepted
for return. Returned items must be in RE-SALE condition. Please
ensure that items are insured for the full amount including
ship costs. Celticgiftshop.com is not liable for any shipping
charges on the returned item.
All original paperwork and documentation must
be included. Custom requests, special orders are not accepted
for return. We reserve the right not to accept any item that
has not been hallmarked as a result of a special request.
Items will not be accepted for return after 30 days
from shipping date.
For hygiene reasons, ear-rings are not accepted
for return.
returns@celticgiftshop.com
