Celticgiftshop Guarantee

Customer Guarantee


QUALITY GUARANTEE

Every item sold on Celticgiftsop.com is handmade. This means that it is cast and then hallmarked in the Irish Assay Office which is our guarantee of gold or silver metal content purchased and hallmarked accordingly. Goldsmiths then work on goldsmithing, finishing, stone setting, polishing and finally each piece is then quality checked for pit holes or damage before shipment. Unlike our competitors we do not import anything from outside Ireland. Everything is manufactured in Ireland and has the Irish hallmark to prove it. This is our quality guarantee. Once an order is placed on the site it will go into manufacture within one day.


PURCHASE GUARANTEE

Celticgiftshop.com is pleased to offer you a 30 day money back guarantee if you are not fully satisfied with our products (subject to certain conditions contained in this returns policy). You have 30 days from date of shipment of your item to return your purchase. Celticgiftshop.com must be notified by e-mail of your intention to return your purchase within 10 days of shipment. All returns are subject to a 15% restocking fee


Payment Method  


Payment is made through PayPal and is done through their web integration portal. If you have a PayPal account with the same email you will be brought straight to the site for payment. If not you can use credit cards for payment but will have to register through the PayPal gateway.


Returns


HOW TO RETURN YOUR PURCHASE
In the unlikely event that you have to return your purchase please contact returns@celticgiftshop.com for further instructions. You will be e-mailed a return merchandise authorisation number RMA number within 3 working days.


PACKING YOUR RETURN
Pack your return carefully in the original boxing. Include all original paperwork and documents. Send the package by Priority Registered Mail (not FedEx) to the address given with the RMA number. Mark your RMA number clearly on the outside. Mark clearly on the outside that this is an item originally exported from Ireland and now being returned. Request a return receipt to confirm that we have received your item


REFUNDS
Once we receive your return we will notify you by e-mail. Your return will be inspected and a FULL refund (LESS shipping and handling charges if applicable) will be processed within 7-14 working days of receiving your return.

Note: Shipping charges will be deducted from the refund even if the FREE Shipping option was included in the original order.

ALL REFUNDS ARE ISSUED TO THE CREDIT CARD ACCOUNT OF THE ORIGINAL PURCHASE AND ARE SUBJECT TO A 15% RESTOCKING FEE.


EXCHANGES
Exchange of items are handled in the same way as returns. We are happy to re-size/exchange your ring if it does not fit.


RETURNS / EXCHANGES / RE-SIZING TERMS AND CONDITIONS
Celticgiftshop.com WILL REFUND THE FULL ORIGINAL PURCHASE PRICE INCLUDING ORIGINAL SHIPPING COSTS IF THE RETURN IS AS A RESULT OF Celticgiftshop.com ERROR.

Celticgiftshop.com is NOT responsible for any loss or damage of your return. Any non-insured, items showing wear and tear, damage or re-sizing will not be accepted for return. Returned items must be in RE-SALE condition. Please ensure that items are insured for the full amount including ship costs. Celticgiftshop.com is not liable for any shipping charges on the returned item.